Q. What time do you deliver and collect ?
A. We start delivering children’s castles at 8am and try to have them all out before 11am. Collections start at 5pm. However, if you are in a hall , we will collect and deliver at times to suit you.
Q. Can we have a children’s castle overnight ?
A. No, but we can do adults castles overnight though, which are suitable for children as well.
Q. Can we have a castle on our drive ?
A. Only if we can secure the castle to the ground. Sandbags are not safe and the only recommended way is to stake the castle down.
Q. Can we have the castle in the rain ?
A. Castles can become slippery when wet so we advise you not to use them if they become wet. If it is raining we will delay delivery until it stops . We will always phone you and discuss this.
Q. How do we pay and do you need a deposit ?
A. Payment is cash on delivery (cheques not accepted), or bacs two weeks before. No deposit is needed.
Q. Is there a cancellation fee?
A. No. If you need to cancel for any reason all you need to do is call and let us know before hand.
Q. How reliable are you?
A. We are a business that pride ourselves that we never let anyone down. We have three delivery vans and drivers so if we have a breakdown on the day the remaining vans will cover all deliveries and your castle will be with you asap.
Q. Do we need to do anything before you arrive.
A. Just make sure that the area where the castle is going is clear and clean, and that access to your garden is obstacle free.